FAQS – STEVEN WICK

FAQS

HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?

You will receive an email stating your order has been processed. Once the order has been mailed to you, you will get another email stating your order has been dispatched. Also, we will issue you the tracking ID to follow up your shipment.

HOW DO I KNOW WHEN MY ORDER WILL ARRIVE?

Once you are at the checkout page, an estimated time travel for each of the products per order is displayed.The estimated time travel may differ between products depending on your geographical location and the shipping method selected.

HOW DO I RETURN AN ITEM FOR REFUND?

If your item has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 14 days return period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us. Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced your request will be processed within 2-3 working days.

Refunds for full priced items are issued to your original payment method. Refunds for regular sale items can only be processed through a Gift Certificate to be used on our site. If your order had any shipping costs, these will not be refunded.

To return your order, please use a ‘TRACKED’ Service as we can only refund items which are returned to us. We don't reimburse you for your postage cost back to us.

For more information refer to returns page.

HOW DO I EXCHANGE AN ITEM?

If your item had all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 14 days returns period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us.

Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be processed within 2-3 working days when we will send you your exchange item(s). As soon as we ship your item(s), you'll receive an email with the tracking ID to follow up your shipment.

OUR RETURNS POLICY

The items must be unused, unworn, fitted with the original tags and packaging and with no markings or any type of damage.

Items must be returned in the condition they were received in otherwise refunds & exchanges cannot be enforced.

All returns must be shipped within 14 days of being received. Please use a tracking number on all returns/exchanges, we can only refund/exchange for goods we receive that fit our terms.

Underwear: for hygiene reasons we cannot accept returns or exchanges on underwear/swimwear. You’ll be notified when purchasing if an item is non-returnable.

For more information refer to our returns policy page.

DO WE SHIP INTERNATIONALLY?

We ship all over the world, most countries are free shipping however there are some exclusions. Please click HERE for rates. 

I PURCHASED AN ITEM ON SALE, CAN I RECEIVE A PRICE ADJUSTMENT?
Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustments.

WHO CAN PICK UP MY ORDER?

          You can pickup your order or assign an alternate person to pickup the                  order. To add an alternate pickup person, enter the first and last name                  and  email address (optional) of the person who will be picking up the                  order to the Pickup Option section during checkout.

           You can add or change the pickup person until your full order has been               picked up by going to the Manage Order page in your Account History or             by clicking Manage Order from the notification email

WHAT DO I NEED TO PICK UP MY ORDER?

You will need:

  • a government-issued ID

  • your pickup notification email

If you are unable to print your pickup notification email, the associate can view it on your mobile device.

 

HOW LONG WILL MY ORDER BE KEPT AT THE STORE?

You'll receive an email when your order is ready for pickup, which will contain your pickup and order hold information. We'll send you a reminder email one day before we cancel the order and return the merchandise to the store floor.

If you need to extend your order pickup window, please contact us, ask to speak with the Customer Service desk and an associate can help you. Store contact information can be found by clicking here.

If we cancel your order, your account will be credited for the amount of the order.

HOW WILL I KNOW WHEN MY ORDER IS READY TO BE PICKED UP?

You will receive a notification email letting you know it is ready. Orders are typically ready within 1 hour after they are placed online.

If you want to receive a text alert when your order is ready for pickup, you can add your mobile number in the Pickup Option section during checkout.

Note: If you place an order after 5:00 PM (local time), it may not be ready until the following day. This time may also be subject to change during holiday season.

 

WHERE DO I PICK UP MY ORDER?

All orders should be picked up at the curb. Contact customer service desk, phone number - #443-519-8425 . Please reference your pickup notification email for specific pickup location details.

When you come to pickup your order, look for a vacant spot parking spot near the store. Reach out to call customer service, an associate will bring your order to you and leave.

*Note: There are no stalls to try on the item.

*Note: If you decide you want to return an item you can look up returns

Steven Wick, Womens Clothing, Baltimore, MD