FAQS
-
Steven Wick Order & Shipping Information
We know you’re excited to receive your order. Here’s everything you need to know, from the moment you click "Place Order" to when it arrives at your door or is ready for pickup.
Order Confirmation & Tracking
How will I know my order was successful?
Immediately after placing your order, you will receive an Order Confirmation email to the address you provided. This email details the items you’ve purchased, your shipping address, and the order total. Please review this email carefully to ensure all details are correct.
If you do not see this email within a few minutes, please check your spam or promotions folder. Still can't find it? Contact our customer service team for assistance.
How can I track my order?
Once your order has been packaged and handed over to our shipping partner, you will receive a second email: a Shipping Confirmation email. This email will contain your tracking number and a link to monitor your package’s journey in real-time.
You can also track your order by logging into your account on our website and viewing your order history.
Shipping & Delivery
When will my order arrive?
At checkout, you will see the estimated delivery timeframe for your specific order based on your geographical location and the shipping method you select (e.g., Standard, Express).
Please note that these are estimates, not guarantees. Delivery times can be affected by factors outside our control, such as carrier delays, weather, or customs processing for international orders.
Do you ship internationally?
Yes! We are delighted to ship worldwide. Shipping rates and delivery times vary by country. For a complete list of destination countries and associated costs, please visit our International Shipping Information page.
Returns & Exchanges
For our full, detailed policy, please visit our Return Policy page.
How do I return an item for a refund?
To be eligible for a refund, your item must be unworn, unwashed, and in its original condition with all tags attached, and returned within 7 days of receipt.
-
Initiate Your Return: Include the completed Returns Form (found in your original package or printable from our website) with your request.
-
Ship Your Return: Securely pack the item and include the form. We strongly recommend using a tracked shipping service, as we can only process refunds for returns, we receive.
-
Processing: Once received and inspected (within 2-3 business days), your refund will be processed.
-
Full-priced items will be refunded to your original payment method.
-
Sale items will be refunded as Store Credit (Gift Certificate).
-
Original shipping costs are non-refundable, and return shipping is paid by the customer.
-
How do I exchange an item?
The process for an exchange is identical to a return. Please follow the steps above, clearly indicating on your Returns Form that you are requesting an exchange and specifying the desired size or item.
Once we process your return, we will ship the new item to you. You will be responsible for the new shipping costs for the exchange item(s).
What items are final sale?
For health and hygiene reasons, we cannot accept returns or exchanges on the following:
Intimate Apparel: Underwear, lingerie, swimwear, and bodysuits.
Sale & Clearance Items: All items purchased at a discounted rate are final sale.
Accessories
Items without original tags or showing signs of wear.
In-Store Pickup
Who can pick up my order?
You can designate yourself or an alternate person to pick up your order. To add an alternate pickup person, please enter their first and last name (and optional email) in the Pickup Options section during checkout.
You can manage or change the pickup person at any time before the order is collected via your Account Order History.
What do I need to bring to pick up my order?
Please bring:
A government-issued photo ID (e.g., driver's license, passport).
Your pickup confirmation email (printed or displayed on your mobile device).
How long will you hold my order?
You will receive an email as soon as your order is ready for pickup (typically within 1 hour for orders placed during store hours). Your order will be held for a specific period detailed in your email.
We will send a reminder email before the hold expires. If you need to extend the pickup window, please contact the store directly. If the order is cancelled, your account will be credited.
Where do I go for pickup?
All orders are picked up via our curbside pickup service. When you arrive:
-
Park in a designated curbside pickup spot near the store.
-
Call the customer service desk at #443-831-1425.
-
Provide your name and order number.
-
An associate will bring your order directly to your car.
Please Note: Curbside pickup is for convenience and speed. Fitting rooms are not available at pickup. If you need to return an item, please see our return policy above for instructions on shipping it back to us.
Price Adjustments
Do you offer price adjustments?
Unfortunately, we do not offer price adjustments or retroactive discounts. Our sale prices are already significantly reduced, and due to high demand and limited availability, we cannot honor a previous price if an item goes on sale after you have purchased it.
Still Have Questions?
We’re here to help! If you can’t find the answer you’re looking for, please don’t hesitate to reach out to our friendly customer service team.
Email Us: info@stevenwick.company
-