RETURN POLICY
Returned items must meet the following requirements:
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Item(s) must be returned within 14 business days of receipt of receiving your order.
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Item(s) must be in original packaging, unworn condition, free of make-up stains and free of odor.
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Item(s) must be accompanied with a return form, filled and signed.
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Non-returnable items include: (refunds/exchanges/store credit not accepted): Formal gowns, sale items, accessories, and undergarments including lingerie, swimwear, bodysuits and gifts.
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Shoes must be repacked in their shoe box(s) and placed in a protective box. If your return is sent to us without the same shielding cardboard box issued earlier, we will not be able to accept the return.Â
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Customers are responsible for shipping, processing and restocking fees for all returns.
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Customers are responsible for re-shipping costs for exchanges. Fill out credit card information in the form.
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Shipping and handling fees for returns are not refundable.
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Store Credit is valid only at www.StevenWick.company.
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We reserve the right to refuse any return that show any signs of wear and stain.
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You must return your order along with a return form. Please print the return form below and email us.
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Return Form
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We will gladly accept your return for full refunds, store credits or exchanges within 14 business days along with this return form.
Return Order to:
Steven Wick
P.O.Box 66323Â Â Â Â Â Â Â Â
1800 E Northern Parkway
Baltimore, MD 239
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Please fill out the following:
How would you like for us to handle your request:
___ Store credit of item(s) price
___ Refund for items(s) price via original payment method
___ Exchange for another item/size/color
Order Number: ___________________
Order Date: ______________________
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Name:________________________________________________________________
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Shipping Address: _________________________________________ APT/STE: ____
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City: ______________________ State/Prov: _______Zip/Postal Code: ____________
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Phone Number: _________________________________
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Email Address: __________________________________
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Returned items: |
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Product Description |
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Exchanges:Â |
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Fill out the following only if you are exchanging your items. Indicate which item(s) you would like: |
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Product Number |
Product Description |
Size |
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Quantity |
Price |
For Office Use Only |
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Color |
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For Office Use Only
Replacement items that are more costly than the original item returned will be charged the difference in cost plus re-shipment costs via your credit card:
Fill out the following only if you are exchanging your items.
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Credit card type: __________ Credit card number: _____________________________
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Expiration date: ___________________ CVV number (3 digits on back): __________
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Billing address associated with credit card:
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Name:_______________________________________________________________
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Address: _____________________________________________ APT/STE________
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City: _______________________ State/Prov: _______Zip/Postal Code: ___________
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Please note: Shipping: Customers are responsible for shipping fees to send the return back to Steven Wick and for re-shipping for exchanges.
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Additional requests/comments:
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What is the return processing time?
Once we have received your package, your return will be processed within 3-5 business days. You will be notified via email once your return has been processed. If you have requested a full refund, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.