RETURN POLICY
Returned items must meet the following requirements:
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Item(s) must be returned within 14 business days of receipt of receiving your order.
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Item(s) must be in original packaging, unworn condition, free of make-up stains and free of odor.
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Item(s) must be accompanied with a return form, filled and signed.
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Non-returnable items include: (refunds/exchanges/store credit not accepted): Formal gowns, sale items, accessories, and undergarments including lingerie, swimwear, bodysuits and gifts.
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Shoes must be repacked in their shoe box(s) and placed in a protective box. If your return is sent to us without the same shielding cardboard box issued earlier, we will not be able to accept the return.
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Customers are responsible for shipping, processing and restocking fees for all returns.
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Customers are responsible for re-shipping costs for exchanges. Fill out credit card information in the form.
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Shipping and handling fees for returns are not refundable.
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Store Credit is valid only at www.StevenWick.company.
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We reserve the right to refuse any return that show any signs of wear and stain.
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You must return your order along with a return form. Please print the return form below and email us.
Return Form
We will gladly accept your return for full refunds, store credits or exchanges within 14 business days along with this return form.
Return Order to:
Steven Wick
P.O.Box 66323
1800 E Northern Parkway
Baltimore, MD 239
Please fill out the following:
How would you like for us to handle your request:
___ Store credit of item(s) price
___ Refund for items(s) price via original payment method
___ Exchange for another item/size/color
Order Number: ___________________
Order Date: ______________________
Name:________________________________________________________________
Shipping Address: _________________________________________ APT/STE: ____
City: ______________________ State/Prov: _______Zip/Postal Code: ____________
Phone Number: _________________________________
Email Address: __________________________________
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Returned items: |
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Exchanges: |
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Fill out the following only if you are exchanging your items. Indicate which item(s) you would like: |
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For Office Use Only |
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For Office Use Only
Replacement items that are more costly than the original item returned will be charged the difference in cost plus re-shipment costs via your credit card:
Fill out the following only if you are exchanging your items.
Credit card type: __________ Credit card number: _____________________________
Expiration date: ___________________ CVV number (3 digits on back): __________
Billing address associated with credit card:
Name:_______________________________________________________________
Address: _____________________________________________ APT/STE________
City: _______________________ State/Prov: _______Zip/Postal Code: ___________
Please note: Shipping: Customers are responsible for shipping fees to send the return back to Steven Wick and for re-shipping for exchanges.
Additional requests/comments:
What is the return processing time?
Once we have received your package, your return will be processed within 3-5 business days. You will be notified via email once your return has been processed. If you have requested a full refund, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.