WHO CAN PICK UP MY ORDER?
You can pickup your order or assign an alternate person to pickup the order. To add an alternate pickup person, enter the first and last name and email address (optional) of the person who will be picking up the order to the Pickup Option section during checkout.
You can add or change the pickup person until your full order has been picked up by going to the Manage Order page in your Account History or by clicking Manage Order from the notification email
WHAT DO I NEED TO PICK UP MY ORDER?
You will need:
• a government-issued ID
• your pickup notification email
If you are unable to print your pickup notification email, the associate can view it on your mobile device.
HOW LONG WILL MY ORDER BE KEPT AT THE STORE?
You'll receive an email when your order is ready for pickup, which will contain your pickup and order hold information. We'll send you a reminder email one day before we cancel the order and return the merchandise to the store floor.
If you need to extend your order pickup window, please contact us, ask to speak with the Customer Service desk and an associate can help you. Store contact information can be found by clicking here.
If we cancel your order, your account will be credited for the amount of the order.
HOW WILL I KNOW WHEN MY ORDER IS READY TO BE PICKED UP?
You will receive a notification email letting you know it is ready. Orders are typically ready within 1 hour after they are placed online.
If you want to receive a text alert when your order is ready for pickup, you can add your mobile number in the Pickup Option section during checkout.
Note: If you place an order after 5:00 PM (local time), it may not be ready until the following day. This time may also be subject to change during holiday season.
WHERE DO I PICK UP MY ORDER?
All orders should be picked up at the curb. Contact customer service desk, phone number - #443-519-8425 . Please reference your pickup notification email for specific pickup location details.
When you come to pickup your order, look for a vacant spot parking spot near the store. Reach out to call customer service, an associate will bring your order to you and leave.
*Note: There are no stalls to try on the item.
*Note: If you decide you want to return an item you can look up returns