SHIPPING INFORMATION
Steven Wick Shipping & Delivery Information
We know you’re excited to receive your order, and we are committed to getting it to you as quickly and reliably as possible. This page details our entire process, from when your order is placed to when it arrives at your door.
Order Processing: How Soon We Ship
Once you place your order, our team swings into action.
Processing Days: We process and ship orders Monday through Friday, excluding major U.S. holidays.
Standard Processing Time: Most orders are carefully picked, packed, and leave our warehouse within 1 to 3 business days.
Weekends & Holidays: Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.
Potential Delays:
Payment Issues: Orders with inaccurate or incomplete payment information may be delayed by an additional 2 business days while we resolve the issue with you.
High Demand & Inventory: During major sales or promotional events, processing times may be slightly longer. If an item in your order is temporarily out of stock, we will notify you immediately. Restocking and shipping may take an additional 3-5 business days.
Your Order Confirmation email is your proof that we have received your order. Your Shipping Confirmation email (with tracking) is your proof that it is on its way.
Shipping Methods & Transit Times
At checkout, you can choose the shipping method that best fits your needs. All transit times are estimates from the date the shipment is picked up by the carrier.
Domestic U.S. Shipping (Via USPS)
We partner with USPS for reliable delivery across the United States.
| Shipping Method | Estimated Transit Time | Best For |
|---|---|---|
| USPS First Class Mail | 2-5 Business Days | Small, lightweight orders (under 1 lb) |
| USPS Priority Mail | 2-3 Business Days | Faster delivery for most standard orders |
| USPS Express Mail | 1-2 Business Days (Guaranteed) | Urgent orders needing guaranteed speed |
International & Canadian Shipping
We are proud to ship worldwide via USPS International services.
| Shipping Method | Estimated Transit Time | Notes |
|---|---|---|
| USPS First Class International | 14-30 Business Days | Economical choice for packages under 4 lbs |
| USPS Priority Mail International | 6-21 Business Days | A balance of speed and affordability |
| USPS Express Mail International | 5-10 Business Days | The fastest international option |
Important Note for International Customers: All packages are subject to customs clearance in the destination country. This process is beyond our control and can cause delays. Any applicable import duties, taxes, or customs fees are the responsibility of the recipient.
Other Carriers: Depending on your location and order size, we may also utilize UPS or FedEx to ensure the most reliable delivery. The available options will be shown at checkout.
Tracking Your Order
As soon as your order is shipped, you will receive a Shipping Confirmation email containing your unique tracking number and a direct link to track your package.
How to Track: Click the link in your email or visit the carrier’s website (e.g., USPS.com, UPS.com, FedEx.com) and enter your tracking number.
What to Expect: Tracking information may take 12-24 hours to update in the carrier’s system after the scan initial scan.
Shipping FAQs & Issue Resolution
Q: My order hasn’t arrived yet. What should I do?
A: Please follow these steps:
Check your Shipping Confirmation email for the tracking number.
Use the tracking link to check the status on the carrier’s website. The status "Delivered" means the carrier has confirmed drop-off.
If the status is "Delivered" but you cannot locate the package, first check with your household members, neighbors, or building management. Also, look around your property for any potential safe drop-off spots.
If the package is still missing, please contact us with your order number and tracking details for further assistance.
Q: My package arrived, but an item is missing. What do I do?
A: Please first check your original order confirmation to verify all items were included in the same shipment. Sometimes, items ship separately if they come from different warehouses.
If your tracking information shows multiple packages, please ensure all have been delivered.
If you confirm a item is missing from the package you received, please contact our customer service team immediately with your order number and a description of the missing item. We will investigate and resolve the issue promptly.
Q: How are my shipping charges calculated?
A: Shipping costs are automatically calculated based on your delivery address, the total weight of your items, and the shipping method you select. You can see the exact cost before you finalize your payment on the checkout page.
Q: Do you offer package protection or signature confirmation?
A: For high-value orders, we may automatically require a signature upon delivery for your protection. If you would like to add signature confirmation or inquire about package insurance, please contact us before completing your purchase.
Your Satisfaction, Guaranteed
We stand behind the quality of our products and our shipping process. While transit times are estimates provided by carriers and subject to factors beyond our control, we are committed to providing transparent communication and support every step of the way.
Need Help with a Shipping Question?
We’re here to help you track down your order or resolve any shipping issues.
Contact Our Support Team: info@stevenwick.company