Mocha Turtle Neck Cringe Dress

https://www.stevenwick.company/pages/shiqerwiqupoqe

​How soon do we ship orders?

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24-72 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.

How long does shipment take?

All orders leave our facility within 1-4 business days. At checkout, choose the shipment method of your choice.

US Orders:
1. USPS First class mail (2-5 business days) - *This option will only appear if your order weighs under one pound.
2. USPS Priority Mail (2-3 business days)
3. USPS Express mail (Guaranteed in 2 business days, 1 business day in most cases)

International and Canadian Orders:
1. USPS First class mail (14-30 business days) *This option will only appear if your order weighs under four pounds.
2. USPS Priority mail (6-21 business days)
3. USPS Express Mail (5-10 business days)

*Other shipping companies include UPS and FedEX

*We ship worldwide 

*All international packages may be processed through customs regulations which may cause a slight delay with processing times.

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How do I track my order?

An email will be sent containing a tracking number. Log into USPS.com where you will enter your tracking number and  retrieve tracking details.

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My order hasn't arrived, what should I do?

Confirm on your invoice receipt the items you paid for.  If your email displays you’re Package Tracking Numbers, check with the shipper (USPS.com) to confirm that your packages were delivered. Click the USPS.com link on our site to track your order status. If your packages each show a status of "delivered", please contact customer service for assistance.

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An item is missing from my shipment, what should I do?

With your package tracking numbers, check with the shipper (USPS.com) to confirm that all your packages were delivered. Click the USPS.com link on our site to track your order status. Be sure that all of the items in your order have been shipped already. If your packages each show a status of "delivered" and what you received is incomplete, please contact customer service for assistance.

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When will my order ship and what are my shipping charges? 

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order within 1-4 business days after your order is placed.

Returns

Returned items must meet the following requirements:

1. Item(s) must be returned within 7 business days of receipt of receiving your order.

2. Item(s) must be in original packaging, unworn condition, free of make-up stains and free of odor.

3. Item(s) must be accompanied with a return form, filled and signed.

4. Non-returnable items include: (refunds/exchanges/store credit not accepted): Formal gowns, sale items, accessories, and undergarments including lingerie, swimwear, bodysuits and gifts.

5. Shoes must be repacked in their shoe box(s) and placed in a protective box. If your return is sent to us without the same shielding cardboard box issued earlier, we will not be able to accept the return. 

6. Customers are responsible for shipping, processing and restocking fees for all returns.

7. Customers are responsible for re-shipping costs for exchanges. Fill out credit card information in the form.

8. Shipping and handling fees for returns are not refundable.

9. Store Credit is valid only at www.StevenWick.company.

10. We reserve the right to refuse any return that show any signs of wear and stain.

11. You must return your order along with a return form. Please print the return form below and email us.

Return Form

We will gladly accept your return for full refunds, store credits or exchanges within 7 business days along with this return form.

Return Order to:

The Steven Wick Company

Returns:        

1676 Waverly Way

Baltimore, MD 21239

USA.

Please fill out the following:

How would you like for us to handle your request:

___ Store credit of item(s) price

___ Refund for items(s) price via original payment method

___ Exchange for another item/size/color

Order Number: ___________________

Order Date: ______________________

Name:________________________________________________________________

Shipping Address: _________________________________________ APT/STE: ____

City: ______________________ State/Prov: _______Zip/Postal Code: ____________

Phone Number: _________________________________

Email Address: __________________________________

For Office Use Only

Replacement items that are more costly than the original item returned will be charged the difference in cost plus re-shipment costs via your credit card:

Fill out the following only if you are exchanging your items.

Credit card type: __________ Credit card number: _____________________________

Expiration date: ___________________ CVV number (3 digits on back): __________

Billing address associated with credit card:

Name:_______________________________________________________________

Address: _____________________________________________ APT/STE________

City: _______________________ State/Prov: _______Zip/Postal Code: ___________

Please note: Shipping: Customers are responsible for shipping fees to send the return back to Steven Wick and for re-shipping for exchanges.

Additional requests/comments:

What is the return processing time?

Once we have received your package, your return will be processed within 3-5 business days. You will be notified via email once your return has been processed. If you have requested a full refund, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.

Size Guide

How to measure your bust?

With your arms relaxed at your sides, using a measuring tape, measure around the fullest part of your chest.

How to measure your under bust?

Using a measuring tap, measure around your rib-cage, directly underneath the bust.

How to measure your waist?

Using a measuring tape, measure around the narrowest part of your natural waist, generally around the belly button. To ensure a comfortable fit, keep one finger between the measuring tape and your body.

How to measure your hips?

With your feet approximately 6" apart, using a measuring tape, measure around the fullest part of your hips. This area usually corresponds to the top of your legs.

SIZE CHART